416-479-4288 etobicoke@retireathome.com


Frequently Asked Questions (FAQs)

faq home care etobicoke mississaugaFAQs for Retire-At-Home Services Mississauga South and Etobicoke.

1. Will I have to sign a contract?

No. Our care does not require anyone to sign a contract.

2. Do I have to give notice if we decide to cancel care?

If you are planning to move away or cease care completely, we ask to be provided with two weeks’ notice so we can prepare our staff for other clients. We require 24 hours’ notice when cancelling a shift.


3. Will I have the same caregiver or will the caregiver change from one week to the next?

Caregiver continuity is paramount for building a long-lasting and trusting relationship. The bond formed between a caregiver and their client is very powerful and we do everything we can to provide you with the same caregivers at every shift.

4. How is the billing handled?

We run our billing on a bi-weekly basis. Cheque and VISA and MasterCard are our preferred methods of payment.

5. Is there a minimum number of hours for service?

Yes. We require a minimum of 3 hours per visit – this is part of our strategy to foster the caregiver-client relationship. A minimum 3-hour shift helps us retain our valued staff.

  1. Do you offer care in the hospital and at time of discharge?

Yes. Our care is 100% customized to suit the needs of our clients, even when the needs are changing. The duration and frequency of visits are scalable and we go where we are needed.

6. Can you provide palliative care?

Yes. We have a staff ranging from House Cleaners, Personal Support Workers, Registered Practical Nurses and Registered Nurses. We ensure the right caregivers are present during the most difficult of situations. Caregivers trained and experienced in end-of-life care will ensure your loved one passes with peace and dignity.   If you have any additional questions, please do not hesitate to contact us. We are always happy to help.

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